Help

Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for. Our FAQ is broken down below into four categories: Ordering, Shipping, Returns and Miscellaneous. First listed are the top questions asked:

TOP QUESTIONS ASKED:
What are your shipping fees?
Holiday cut-off times
When will my order be shipped? When will it arrive?
What's the status of my order? How do i track my order?
Will my credit card be charged immediately?
Do you have a size chart?

RETURN/REPLACE QUESTIONS
What is your return policy?
How should i ship my return?
What do i do if my item is defective and purchased within the last 30 days?
What do i do if my item is defective and purchased more than 30 days ago?
When will my credit card be refunded?

ORDERING QUESTIONS
Why did you call or e-mail me to verify my order?
How do i know that my order has been shipped?
How do i change or cancel an order?
What are my payment options?
Are purchases on this website really tax free?
Is ordering over the internet secure?

SHIPPING QUESTIONS
What's the difference between "order date" and "ship date"?
Do you ship to PO boxes or APO/FPO addresses?

MISCELLANEOUS QUESTIONS
I bought your product on eBay, is it authentic?
Can you tell me when new products or special promotions are announced?
What is the address book and how do i use it?
Why can't i select the color/size combination i want?
What is your privacy policy?
Is my personal and credit card information safe on your website?
What is the reef commitment? We stand behind our principles.

What are your shipping fees?

Economy Standard Expedited (2-Day) Overnight
Delivery in 7-10 Business Days Delivery in 5-7 Business Days Delivery in 2-3 Business Days Delivery by Next Business Day
$5.95 $7.95 $11.95 $18.95


Holiday cut-off times

    
Type Cut-off Date
Delivery Date
ECONOMY                  12/10/2014 @11:59PM PST
12/24                
STANDARD 12/14/2014 @11:59PM PST 12/24
EXPEDITED (2-DAY) 12/17/2014  @11:59PM PST 12/24
OVERNIGHT 12/22/2014 @11:59PM PST 12/24


All orders over $75 receive free ground shipping.


Once your package leaves our warehouse, you should receive it within the ship timeframe listed above. If an order is placed with us and then refused, you will be responsible for the original shipping costs. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our shipping charges and only charge our cost for these services.

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When will my order be shipped? When will it arrive?


If your order was placed monday thru thursday before 11:00am pst, it will be shipped the same day or the day after if there are no issues with billing information. If your order was placed on friday prior to 11:00am pst, the order will be shipped the same day, if not it will be shipped on monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

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What's the status of my order? How do i track my order?


Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

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Will my credit card be charged immediately?


No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

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Do you have a size chart?


What is your return policy?

All merchandise must be returned in new, unworn condition with all original tags attached.

Returns will only be accepted with a completed return form. click hereTo log into your account, click on "view order" and on the following page click on the "return or exchange items" link. Print the final page and include in your return package.

You may use our free prepaid fedex return label that is generated during the online return process above or select another carrier of your choice. Affix return label to your return package and drop off at the appropriate shipping location.

What is your exchange policy?

Unfortunately we do not offer exchanges at this time. Orders must be set up as a return with a new order placed for the exchange item. Please see 'what is your return policy' above if you would like to return your item.

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How should i ship my return?


After you have completed your online return you will be prompted to print your return form. This form has a barcode that will provide us with all the details we need to expedite your return. Just place this piece of paper in the box with the item(s) you are returning and send back to the return address listed below. You may use our free prepaid FedEx return label that is generated during the online return process above or select another carrier of your choice. Affix return label to your return package and drop off at the appropriate shipping location. Please do not use the us postal service. If you choose to use the us postal service, reef cannot guarantee delivery of your package. Packages must be returned prepaid. We do not accept cod. Please send returns and exchanges to:

Reef returns
2525 North Plaza Dr.
Visalia CA, 93291
Dock door # 31

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What do i do if my item is defective and purchased within the last 30 days?

If your item was purchased through reef.com within the last 30 days, please set up a return using the information above under 'how should i ship my return?'

If your item was purchased in a store within the last 30 days, please contact that store directly to arrange for a return or exchange.

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What do i do if my item is defective and purchased more than 30 days ago?

If your item was purchased through Reef.com or through a store more than 30 days ago, please contact the Reef Warranty department by emailing reef_customerservice@vfc.com or calling 888-481-4049.

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When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

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Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

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How do i know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

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How do i change or cancel an order?

To cancel an order you recently completed, simply go to this page, log in and then click "cancel order." if for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

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What are my payment options?

We accept Visa, Mastercard, American Express and PayPal.

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Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical office, store or dealer.

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Is ordering over the internet secure?

Yes. Secure socket layer (ssl) encryption is used for every transaction in order to ensure that your order is secure. Ssl encrypts the transmissions from our ecommerce servers as well as your computer. Ssl encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

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What's the difference between "order date" and "ship date"?

On most websites, "order date" and "ship date" are not the same. For example, if you place an order on friday at 11:00pm pst, your package will not ship until after the weekend. When you place an order, you'll see an "estimated ship date" on the order page. If you opted for 2 day shipping, you will receive your package 2-3 days after it ships.

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Do you ship to PO boxes or APO/FPO addresses?

We do ship to APO/FPO addresses. However, for security reasons, we do not currently ship to PO boxes.

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I bought your product on eBay, is it authentic?

We have been getting hundreds of complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

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Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

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What is the address book and how do i use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address... we'll hold on to it for you! Go here to update your address book.

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Why can't i select the color/size combination i want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

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What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

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Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

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What is the reef commitment? We stand behind our principles.

Over the years we have learned that improving compliance is an evolving process, one that can be challenging. Yet we do not hesitate to walk away from suppliers who do not share our commitment to providing an ethical and responsible work environment. Ultimately, we know that the quality of our products depends on the strength of our principles.

Learn more about VF Corporation's global compliance as it applies to the California transparency in supply chain act of 2010.

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FAQ Size Chart